Sunstone Product Warranty

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SUNSTONE PRODUCTS LIMITED LIFETIME WARRANTY

GAS GRILLS – CHARCOAL GRILLS – SIDE BURNERS – OUTDOOR KITCHEN COMPONENTS

WARRANTY REGISTRATION

Sunstone product owners who have made their purchases with Sunstone dealers within the U.K. can register their warranty here:

https://sunstoneoutdoorkitchens.co.uk/register-your-warranty/

LIMITED LIFETIME WARRANTY – Warranted to be free from operational defects including burn-through of material when subjected to normal domestic use.

CAST STAINLESS STEEL BURNERS
BRASS SIDE BURNER BURNERS
ROASTING HOODS
STAINLESS STEEL COOKING GRIDS
BARBECUE FIREBOXES
OUTDOOR KITCHEN COMPONENTS – DOORS, DRAWERS, STORAGE, BAR STATIONS, ACCESSORIES (Excluding Rod Handles, Peg Legs, Kickplates & Trim Kit Panels)

Excludes discolouration, surface pitting, minor surface rust/oxidisation and atmospheric pollutant contamination which are normal during regular use.

LIMITED FIVE YEAR WARRANTY – Warranted to be free from operational defects including burn-through of material when subjected to normal domestic use.

FLAME TAMERS
HEAT SHIELDS

Excludes discolouration, surface pitting, minor surface rust/oxidisation and atmospheric pollutant contamination which are normal during regular use.

LIMITED TWO YEAR WARRANTY – Warranted to be free from operational defects and workmanship defects for a period of 2 years.

IGNITERS – CONTROL KNOBS – CONTROL VALVES – TUBING – ROTISSERIE MOTOR – LIGHT ASSEMBLY – COVERS AND ALL OTHER COMPONENTS & ACCESSORIES. ROD HANDLES – PEG LEGS – KICKPLATES & TRIM KIT PANELS. GRILL HANDLES – THERMOMETERS – HAND CRANKS – LIFT ASSEMBLIES AND ALL OTHER MOVING PARTS

We strongly recommend you use a cover for your SUNSTONE grill. These can be purchased directly from us or our dealers. In the event that the grill is not kept covered, the above warranty will not apply.

CONDITIONS AND LIMITATIONS

  1. Buschbeck UK Ltd warrants SUNSTONE products, provided that the purchase was made through an authorised SUNSTONE U.K. dealer and is subject to these Conditions and Limitations
  2. Our SUNSTONE warranty applies only to the original purchaser and may not be transferred from owner to owner.
  3. A copy of the original purchase invoice from the supplying dealer is required in addition to the serial number (for grills and side burners) when making any warranty claims. Warranty claims made without proof of purchase cannot be supported.
  4. Our SUNSTONE warranty is in lieu of all other warranties expressed or implied and all other obligations or liabilities related to the sale or use of its products
  5. Buschbeck UK Ltd shall not be not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.
  6. Our Sunstone warranty applies only to products installed for residential use. Products used in rental or commercial applications are excluded from this warranty.
  7. Buschbeck UK Ltd shall not be responsible for and shall not pay for the following:
  • Damage or repair due to service by an unauthorised service provider or use of unauthorised parts.
  • Damage caused by accidents, abuse, alteration, misuse, lack of maintenance, grease fires, discolouration of plastic parts from chemical cleaners, grease or UV exposure, installation that is not in accordance with the instructions in the User Manual and all local and national building and fire codes
  • Damages caused by over heating, flame failures caused by environmental conditions (like strong winds) or incorrect ventilation.
  • Shipping and handling costs, export duties or installation cost.
  • The cost of service calls to diagnose a technical issue, removal or re-installation cost.
  • Cost of any inconvenience, personal injury or property damage due to improper use or product failure.
  • If deterioration of a part occurs to a degree of non-performance (rusted through or burnt through) within the warranty, a replacement part will be provided.
  • Buschbeck UK Ltd reserves the right to have its representative inspect of any product or part, before honouring any warranty claim


SERVICE AND WARRANTY CLAIM PROCEDURE

If you require to claim under this warranty, require service or parts for your SUNSTONE products, please contact your SUNSTONE dealer or send us an email for info AT sunstoneoutdoorkitchens.co.uk
Please have your model number, serial number (for grills and side burners) and proof of purchase available for any warranty claim