Delivery & Returns

All products are despatched from our warehousing facilities. Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request any alternative delivery method at the time of the ordering and goods will be despatched at the Customers own risk.

SHIPPING CHARGES

All the products contained on our website are delivered free of charge to the vast majority of the U.K. mainland. For deliveries to Northern Ireland, Southern Ireland and the Scottish Isles & Highlands additional carriage charges will be applicable. If you are in doubt please call us to confirm these charges prior to ordering.

DELIVERY DATE

Buschbeck UK Ltd aim to deliver all goods within four working days from processing of payment. Despatch normally takes place on the same day as payment is processed. Any orders which will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be despatched to the Customer as soon as is possible. Buschbeck UK Ltd cannot be held responsible for delays in the delivery caused by our suppliers or transport providers.

EXPRESS SHIPPING

In many cases we are able to ship orders on a “Next Day” delivery basis for an additional charge. If you require this service please enquire with us to confirm the availability of the product and the additional cost for transportation prior to ordering.

SCOPE OF DELIVERY SERVICE

Our transport providers will deliver your Sunstone products to the nearest kerbside vehicular access point at the delivery address and are under no obligation to place the barbecue or any of its components any nearer to the barbecues final position. We only offer a kerbside delivery service for products that are delivered on a pallet.

RETURNS

If the goods are rejected within the time scale as defined in clause 6, the Customer shall comply with the Buschbeck UK Ltd returns procedure as defined below. Buschbeck UK Ltd will not accept any returned goods should the returns procedure not be followed.

The Customer must contact Buschbeck UK Ltd by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. Buschbeck UK Ltd will arrange for the relevant packages to be collected from the Customer. A collection charge will apply to returns where goods are not damaged or faulty.

In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by Buschbeck UK Ltd before the refund or replacement can be issued. Refunds are made within 30 days of cancellation.